AskToro Support Statistics
|
2010-2011 |
Asked |
Answered |
Not Answered |
% Email Escalated |
|
SEP |
4,354 |
3,972 |
287 |
3.42% |
|
OCT |
3,627 |
3,408 |
162 |
3.25% |
|
NOV |
5,384 |
5,058 |
225 |
3.30% |
|
DEC |
4,597 |
4,356 |
169 |
3.45% |
|
JAN |
13,650 |
12,722 |
680 |
3.23% |
|
FEB |
6,039 |
5,685 |
254 |
2.76% |
|
MAR |
7,986 |
7,486 |
382 |
4.25% |
|
APR |
12,784 |
12,012 |
546 |
6.67% |
|
MAY |
11,402 |
10,739 |
491 |
3.5% |
|
JUN |
11,582 |
11,065 |
447 |
3.56% |
|
JUL |
11,843 |
11,174 |
487 |
3.41% |
|
AUG |
|
|
|
|
|
TOTAL |
79,598 |
74,955 |
3450 |
3.71% |
Google Site search feature was added to the TCC main Website header in September 2010.
|
2009-2010 |
Asked |
Answered |
Not Answered |
% Email Escalated |
|
SEP |
63,558 |
51,074 |
10,216 |
0.44% |
|
OCT |
60,394 |
49,455 |
8,465 |
0.51% |
|
NOV |
70,887 |
59,148 |
8,808 |
0.73% |
|
DEC |
62,096 |
52,136 |
7,586 |
0.73% |
|
JAN |
94,481 |
78,895 |
11,889 |
0.77% |
|
FEB |
61,928 |
50,613 |
8,940 |
0.59% |
|
MAR |
65,394 |
53,569 |
9,273 |
0.65% |
|
APR |
85,929 |
71,245 |
11,632 |
0.78% |
|
MAY |
83,106 |
69,231 |
10,896 |
0.68% |
|
JUN |
78,054 |
64,854 |
10,331 |
0.78% |
|
JUL |
79,862 |
66,195 |
10,832 |
0.88% |
|
AUG |
58,974 |
49,290 |
7,647 |
1.02% |
|
TOTAL |
864,663 |
715,705 |
116,515 |
0.71% |
|
2008-2009 |
Asked |
Answered |
Not Answered |
% Email Escalated |
|
APR |
103,147 |
81,703 |
15,629 |
0.40% |
|
MAY |
107,731 |
89,127 |
15,942 |
0.43% |
|
JUN |
76,536 |
62,520 |
11,425 |
0.53% |
|
JUL |
78,173 |
63,640 |
11,638 |
1.78% |
|
AUG |
103,129 |
83,994 |
15,779 |
0.59% |
|
TOTAL |
468,716 |
380,984 |
70,413 |
0.70% |
AskTCC began in April 2009.
Contact
Michael Tribble, Information Center Coordinator
michael.tribble@tccd.edu
817-515-8950